Question 1

Do I need to pay before I can build a CV?

Accepted Answer

No. Building is completely free. You can preview every foundation and customise your CV without spending anything. You only pay credits when you export a polished PDF/DOCX (5 credits per export).

Question 2

Can I cancel my subscription any time?

Accepted Answer

Yes. Cancel from your account page — your subscription stays active until the end of the current billing period, and your data stays exportable. No retention tricks, no hidden fees.

Question 3

Is there a refund policy?

Accepted Answer

Yes — 14-day refund on first-time subscriptions if you're not satisfied. Email support and we'll process the refund within 48 hours.

Question 4

What happens to my credits if I cancel?

Accepted Answer

Credits earned during a subscription stay accessible for 90 days after cancellation. One-off top-up credits never expire.

Question 5

Will the AI invent things in my CV?

Accepted Answer

No. Our AI rewrites only what you've already written — your existing bullets, summary, and experience. It never fabricates employers, dates, metrics, or skills. Every rewrite preserves facts and only improves clarity, tone, and impact.

Question 6

Will recruiters know I used an AI builder?

Accepted Answer

No. The output reads like a person wrote it — that's our entire focus. We avoid the AI cliché phrases ('passionate self-starter', 'results-driven leader') that other tools generate, so your CV stands out without sounding generic.

Question 7

Which AI model powers PrestiqueResume?

Accepted Answer

We use Anthropic's Claude — chosen for its careful, grounded prose and its refusal to confabulate. We instruct it to preserve every factual claim you make and only refine voice, structure, and clarity.

Question 8

Is PrestiqueResume really ATS-friendly?

Accepted Answer

Yes. Every one of our 20 foundations is tested for compatibility with applicant tracking systems (Workday, Greenhouse, Lever, iCIMS, Taleo). Single-column layouts pass at the highest tier; visual layouts with sidebars still parse cleanly on modern ATS. Look for the gold ATS badge on every template card.

Question 9

What's the difference between PDF and Word export?

Accepted Answer

PDF is print-ready and pixel-perfect — best for emailing or sharing publicly. Word (DOCX) is editable and best when an application portal asks for an editable file. Both formats are ATS-readable.

Question 10

How long does it take to build a CV?

Accepted Answer

Most users finish in 3–5 minutes. Upload an old CV or LinkedIn PDF and our AI extracts the structure automatically — you only polish the prose. Start from scratch and the live preview keeps you focused on content, not formatting.

Question 11

Is my data secure?

Accepted Answer

Yes. All data is encrypted in transit and at rest. We're GDPR-compliant — you can request a full data export or deletion at any time. We never share your CV content with third parties.

Question 12

Can I delete my account?

Accepted Answer

Yes — from Settings, in one click. Your CVs, profile, and any associated data are permanently removed within 30 days. We retain only the bare minimum required by accounting law (invoices).

Question 13

Where is my data stored?

Accepted Answer

On encrypted servers in the EU. We never transfer to jurisdictions with weaker data protection without your explicit consent.

Questions, answered with the same care we put into your CV.

Pricing & billing

AI & content integrity

ATS & recruiter readability

Privacy & data